In the 1990’s United Airlines put out a commercial
that portrays their executive team learning that they had lost their biggest customer. Their executive then starts to hand out airline tickets telling everyone to get on a plane to visit their customers.
While it’s probably not the best time to get on a plane, the analogy stands true to today. If you’re a leader in your organization, now more than ever you need to stay tight with your customers and employees.
We’re all under stress, we’re all dealing with a lot of unknowns, but the one thing we have is each-other. Listen to the concerns of your customers and employees. Do the right thing and exceed the expectations of everybody around you. Make an effort to reach out to fellow employees to make sure they are doing alright. Even if you’re not in a position to do anything for them, just listen to them. Let high-performers know their work is appreciated because all these things will go a long way when things start to bounce back.
Remember that Frustration and anger fester from a lack of communication, so even if you don’t have much news to share, use this as a time to stay in touch with your employees, friends and network because the world needs you now more than ever.
We’re all experiencing a crisis to the likes the world has never seen before, and we will absolutely get through this. Remember to be a good person that is willing to listen, care and help others in anyway you can.
Be safe and be confident, and let me know how I can be of help.