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MindHack Digest: The Power of a Free Popsicle

Happy Labor Day! 🎤 My book, From Foster Care to Millionaire is now available on Audible here! I have
MindHack Digest: The Power of a Free Popsicle
By Cody McLain • Issue #70 • View online
Happy Labor Day!
🎤 My book, From Foster Care to Millionaire is now available on Audible here! I have 25 promo codes to give away, so I’m giving them away to the first 25 people who fill out this form here!
📝 Read my latest blog post on Reverse Meditation to gain deeper insight into your inner-psyche and how to solve your problems.
Los Angeles has some of the top-rated hotels in the world, and yet one of those top-rated hotels is average in almost every sense of the word. In Dan Heath’s book, The Power of Moments, he describes this hotel that looks like an apartment complex from the 50’s, with hotel rooms that are totally average and a waiting area that looks like one from an auto shop.
Yet the crazy thing about this hotel is that it’s been consistently ranked as one of the top 10 hotels in Los Angeles according to Trip Advisor. That’s because the folks at Magic Castle have figured out the power of moments. By the very average-looking pool, there’s a bright red phone with a sign above it that says, “Popsicle Hotline.” And if you pick up the phone, somebody answers and says, “Popsicle Hotline! We’ll be right out.” And somebody comes out minutes later wearing a suit, carrying a silver tray loaded with grape and cherry and orange popsicles. They present them to you wearing white gloves, like an English butler, all for free. 
What we remember are not the average or mundane parts of our trips. Two years later you’re not going to remember, “Oh, the bed was average,” or, “Oh, the lobby was average.” Two years later, you’re going to remember, “Hey, you’re not going to believe this, but there was a phone by the pool where you could order freakin popsicles!
Most of the time, when we’re doing our jobs or building a company, we’re so focused on fixing the problems, that we forget about the power of moments that violate our expectations, but in a good way. Recently, I helped my company to setup automated, handwritten postcards that get sent out to new and potential customers. It didn’t take a lot of effort to setup, and creates a “wow” moment, because how often do you get something in the mail from one of the online, virtual companies you work with? Chances are, unless it’s an invoice, you simply don’t.
Another example used to be in Slack, where clicking a “Surprise me!” checkbox would in-fact, yield a surprise.
As humans, we often forget the details but we rarely forget how we felt during an experience or interaction, so keep that in mind the next time you talk with your product development team, your support or management team and question what are ways you can do to create more positive experiences with your customers.
🍺 to a great week ahead!
- Cody

New Blog post
Reverse Meditation
New Book Note
Personal Wisdom: Making Sense of You, Others and the Meaning of Life Updated Edition, Advanced Life Skills
Image of the Week
Believe.
Believe.
Coolest Finds of the Week
The World’s 100 Greatest Places of 2019 - Time.com
According to Research, Emotionally Extreme Experiences Are More Meaningful in Life.
The Hedonic Rush of Exercise
Consume Less, Create More
People Today Who Eat and Exercise the Same Amount As People 20 Years Ago Are Still Fatter
We Are All Scutoids: A Brand-New Shape, Explained
There’s No Evidence That a ‘Gay Gene’ Exists
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Cody McLain

Get a head-start to your week with the latest news and articles involving Productivity, Business, Science, Psychology Technology and more. Cody is a successful serial entrepreneur who creates and shares content around helping you live a more successful and meaningful life.

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